1. Introduction

Welcome to Therapy Matters (therapymatters.co).

These Terms and Conditions govern your use of our website and the therapeutic services provided by Claudiu Manea, a licensed psychologist and psychotherapist. By accessing this website or engaging our services, you agree to these terms.

If you do not agree with any part of these terms, please do not use our website or services.

2. Definitions

“We,” “Us,” “Our” refers to Therapy Matters and Claudiu Manea, psychologist and psychotherapist.

“You,” “Your,” “Client” refers to the individual accessing our website or receiving our services.

“Services” refers to all therapeutic services, consultations, programs, courses, and digital products offered through Therapy Matters.

“Session” refers to a scheduled therapeutic appointment, whether individual, couples, or group.

3. Services Offered

We provide the following services:

3.1 Therapeutic Services

• Individual therapy (online)
• Couples therapy (online)
• The Alignment Method (12-week structured program)
• Corporate consulting and strategic solutions

3.2 Digital Products

• Online courses and programs
• Digital resources and materials
• Self-paced learning content

3.3 Free Consultation

We offer a complimentary 30-minute initial consultation for prospective clients who have not previously worked with us. This consultation is designed to assess compatibility and determine if our approach is suitable for your needs. There are no obligations following this consultation.

4. Session Structure and Scheduling

4.1 Session Format

All therapeutic sessions are conducted online via video conferencing platforms (Zoom, Google Meet, or WhatsApp), unless otherwise agreed upon.

4.2 Session Frequency

The default session frequency is weekly. However, we maintain flexibility to adjust frequency based on individual needs and circumstances. Some clients may meet bi-weekly or at other intervals as clinically appropriate and mutually agreed upon.

4.3 Session Duration

Standard sessions are typically 50-60 minutes. Specific programs (such as The Alignment Method) may have different time structures as outlined in the program details.

4.4 Scheduling

Sessions are scheduled by mutual agreement, taking into account both your availability and the therapist’s schedule. We aim to maintain consistency in day and time when possible to support therapeutic progress.

5. Cancellation and Rescheduling Policy

5.1 Cancellation Notice

If you need to cancel or reschedule a session, you must provide at least 24 hours advance notice.

5.2 Late Cancellations and No-Shows

• Cancellations made with less than 24 hours notice will be charged in full.
• No-shows (failure to attend a scheduled session without notice) will be charged in full.
• This policy applies to all services including individual therapy, couples therapy, and scheduled consultation calls.

5.3 Rescheduling

Rescheduling is permitted within reason, provided adequate notice is given. Repeated rescheduling may affect therapeutic continuity and will be discussed on a case-by-case basis.

5.4 Therapist Cancellations

If we need to cancel or reschedule a session, you will be notified as soon as possible and will not be charged for that session. We will work with you to reschedule at a mutually convenient time.

6. Payment Terms

6.1 Payment Structure

Services may be purchased either:

• Per session (single session payment)
• Package rates (multiple sessions purchased together, often at reduced rates)
• Program fees (fixed price for structured programs like The Alignment Method)
• Course or digital product fees (one-time or subscription payments)

Specific pricing is provided during consultation or on relevant service pages.

6.2 Payment Timing

Payment is due before each scheduled session or at the start of a package/program. Sessions will not proceed without confirmed payment.

6.3 Payment Methods

We accept:

• Credit/debit card
• Bank transfer

Payment instructions will be provided upon booking.

6.4 Refund Policy

All payments are non-refundable. This includes:

• Individual session fees
• Package purchases
• Program enrollments
• Digital products and courses

Once a service has been purchased or a session has been scheduled (and payment made), no refunds will be issued, even in cases of cancellation with proper notice.

For package purchases, unused sessions do not expire but cannot be refunded. If you are unable to continue services, we encourage you to discuss your situation with us.

7. Confidentiality and Privacy

7.1 Client Confidentiality

All client information is strictly confidential and will be handled in accordance with professional ethical standards and applicable privacy laws.

Information about you and your therapy will not be disclosed to any third party without your explicit written consent, except:

• When required by law (e.g., court order, legal obligation)
• When there is imminent risk of harm to yourself or others
• In cases of suspected child abuse or neglect (as required by law)
• When necessary for insurance or billing purposes (with your authorization)

7.2 Use of Anonymized Information

Case-related information that does not identify you or include any details that could reasonably lead to your identification may be used for:

• Clinical supervision and consultation
• Professional development and training
• Research or academic purposes
• General marketing and educational content

Your identity will always remain protected in such uses.

7.3 Data Protection

For detailed information about how we collect, use, and protect your personal data, please see our Privacy Policy.

7.4 Online Session Privacy

When participating in online sessions, you are responsible for ensuring your own privacy (e.g., being in a private space, using headphones if needed). We recommend using a secure, private location for all sessions.

8. Technology and Online Sessions

8.1 Platform Requirements

Online sessions are conducted via Zoom, Google Meet, or WhatsApp video call. You are responsible for:

• Having a reliable internet connection
• Having a device with camera and microphone capabilities
• Ensuring you can access the chosen platform
• Testing your technology before sessions

8.2 Technical Issues

If technical difficulties prevent a session from taking place:

• We will attempt to resolve issues or switch to an alternative platform
• If the session cannot proceed, it will be rescheduled without charge
• If the session proceeds with reduced time due to technical issues, adjustments may be made on a case-by-case basis

8.3 Recording

Sessions are not recorded unless explicitly agreed upon by both parties in writing for specific clinical or training purposes. You may not record sessions without express written consent.

9. Client Responsibilities

As a client, you agree to:

9.1 Accurate Information

Provide accurate and complete information about your mental health, medical history, and any factors relevant to treatment.

9.2 Communication

Inform us of any changes in your contact information, circumstances, or other factors that may affect your treatment.

9.3 Engagement

Participate actively and honestly in the therapeutic process. While we will support your progress, your commitment and engagement are essential to the success of therapy.

9.4 Emergency Situations

Understand that online therapy services are not appropriate for emergency situations. In case of a mental health emergency, you should:

• Contact your local emergency services
• Go to the nearest emergency room
• Call a crisis helpline in your country

We will provide crisis resources upon request, but our services are not designed for crisis intervention.

10. Therapeutic Relationship and Termination

10.1 Professional Boundaries

The relationship between therapist and client is professional in nature. Any relationship outside of the therapeutic context is not permitted and may result in termination of services.

10.2 Right to Terminate

Either party (you or the therapist) may choose to terminate the therapeutic relationship at any time and for any reason.

10.3 Client-Initiated Termination

You may discontinue services at any time. However, we encourage you to discuss your decision during a session to ensure appropriate closure and, if needed, referrals to other resources.

Sudden or unexpected termination may compromise the progress you’ve made. When possible, planned endings support better therapeutic outcomes.

10.4 Therapist-Initiated Termination

We may terminate services if:

• The therapeutic relationship is no longer beneficial to you
• There is a conflict of interest
• You consistently violate these terms (e.g., repeated no-shows, non-payment)
• Treatment falls outside the scope of our expertise
• Behavior becomes threatening or inappropriate

In such cases, we will provide you with referrals to alternative resources when appropriate.

11. Scope and Limitations of Services

11.1 Not a Substitute for Emergency Care

Our services are not suitable for emergency or crisis situations. If you are experiencing a mental health emergency, please contact local emergency services immediately.

11.2 No Guarantees

While we are committed to providing professional, high-quality services, we cannot guarantee specific outcomes. Therapeutic progress depends on many factors, including your engagement, circumstances, and the nature of the issues being addressed.

11.3 Jurisdiction and Licensure

Services are provided in compliance with European Union regulations and international professional standards. Clients seeking services from outside the EU should be aware that regulatory standards may differ in their jurisdiction.

11.4 Legal and Medical Matters

Therapy services do not include:

• Legal advice or advocacy
• Medical diagnosis or treatment
• Court testimony or forensic evaluation (except in rare circumstances and only with explicit prior agreement)

12. Intellectual Property

12.1 Website Content

All content on this website, including text, graphics, logos, images, and downloadable materials, is the property of Therapy Matters and is protected by copyright and intellectual property laws.

You may:

• Access and view content for personal, non-commercial use
• Download materials explicitly offered as client resources

You may not:

• Reproduce, republish, or redistribute website content without written permission
• Use content for commercial purposes
• Modify, adapt, or create derivative works from our content

12.2 Digital Products and Course Materials

Digital products, courses, and program materials are licensed to you for personal use only. You may not:

• Share login credentials with others
• Reproduce or distribute course materials
• Use materials for commercial purposes or resale

12.3 Client-Created Content

Any materials, exercises, or content you create as part of your therapeutic work remain your property. We may reference general themes or anonymized examples (without identifying information) as described in Section 7.2.

13. Website Use and User Conduct

13.1 Acceptable Use

You agree to use this website lawfully and respectfully. You may not:

• Use the website in any way that violates applicable laws or regulations
• Attempt to gain unauthorized access to any part of the website or systems
• Transmit viruses, malware, or other harmful code
• Engage in any activity that interferes with or disrupts the website

13.2 User-Generated Content

If the website allows you to post comments or content:

• You retain ownership of your content
• You grant us a non-exclusive license to use, display, and distribute your content as needed for website operation
• You agree not to post content that is illegal, defamatory, offensive, or infringes on others’ rights
• We reserve the right to remove any content that violates these terms

14. Third-Party Links and Services

This website may contain links to third-party websites, resources, or services. These links are provided for convenience only.

We do not endorse or take responsibility for:

• The content of third-party websites
• The privacy practices of third-party services
• Any transactions you conduct with third parties

Your interactions with third-party sites are governed by their own terms and privacy policies.

15. Disclaimers and Limitation of Liability

15.1 Website Disclaimer

This website and its content are provided “as is” without warranties of any kind, either express or implied. While we strive to keep information accurate and up-to-date, we do not guarantee:

• The completeness, accuracy, or reliability of website content
• That the website will be available at all times without interruption
• That the website is free from errors or viruses

15.2 Professional Disclaimer

The information provided on this website, in blog posts, or through digital products is for general educational purposes only and does not constitute:

• Professional therapeutic advice for your specific situation
• A therapeutic relationship (unless you are an active client)
• Medical, legal, or financial advice

Always seek personalized professional guidance for your individual circumstances.

15.3 Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for:

• Any indirect, incidental, special, or consequential damages
• Loss of profits, data, or business opportunities
• Damages arising from your use or inability to use our website or services
• Reliance on information provided on the website

This limitation applies regardless of the cause of action, whether in contract, tort, negligence, or otherwise.

Nothing in this section limits liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded under applicable law

16. Indemnification

You agree to indemnify and hold harmless Therapy Matters, Claudiu Manea, and any associated parties from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your violation of these Terms and Conditions
• Your use of our services or website
• Your violation of any third-party rights

17. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to this page, with the “Last Updated” date revised accordingly.

Your continued use of our website or services after changes are posted constitutes acceptance of the modified terms.

For significant changes affecting your rights or obligations, we will make reasonable efforts to notify active clients directly.

We encourage you to review this page periodically to stay informed of any updates.

18. Governing Law and Dispute Resolution

18.1 Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the European Union and applicable international standards for mental health services.

18.2 Dispute Resolution

In the event of any dispute arising from these terms or our services, we encourage:

1. Direct communication: Discuss concerns directly with us first
2. Mediation: If direct communication doesn’t resolve the issue, we prefer mediation as a non-adversarial solution
3. Arbitration or legal action: As a last resort, disputes may be resolved through arbitration or appropriate legal channels

19. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.

20. Entire Agreement

These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and Therapy Matters regarding your use of our website and services.

These terms supersede any prior agreements, understandings, or representations, whether written or oral.

21. Contact Information

If you have questions about these Terms and Conditions, please contact us:

Therapy Matters
Claudiu Manea, Psychologist & Psychotherapist
Email: therapymattersco@gmail.com
Website: therapymatters.co

22. Acknowledgment

By using our website or services, you acknowledge that:

• You have read and understood these Terms and Conditions
• You agree to be bound by these terms
• You are of legal age to enter into this agreement (18 years or older, or accessing with parental/guardian consent)

Thank you for choosing Therapy Matters. We look forward to supporting your journey toward growth and alignment.